info@itstacks.net
IT Outsourcing Informatique Skill Level Senior

Vinay S

Add some text for Subtitle
  • ITstacks
  • Infosys Ltd
Description
Develop a new web application which can be used by the live agent to talk to the end user. At any time, the end user able to request from bot to chat with a live customer service agent and agent get the request in his window and agent can talk to users directly.

Responsibilities:
  • Was involved in the project in capacity as a Bot developer and Web developer.
  • Worked from Microsoft client location.
  • Analyze the customer needs and design, document, test, and develop application as required to satisfy the functional and non-requirements.
  • Design the UI for the application.
  • One Agent can talk to ‘n’ number of users at a time.
  • Agent can disconnect the conversation with user any time.
Description
The objective to automate the common customer service scenarios. The solution will provide an engaging customer service experience to the Celcom end-users over different social media platforms. The conversation platform will also help Celcom to provide other common e-services over the same channel.

Responsibilities:
  • Was involved in the project in capacity as a Bot Developer.
  • Worked from Microsoft client location.
  • Analyze the customer needs and design, document, test, and develop application as required to satisfy the functional and non-requirements.
  • Design the UI and Flow of the application.
  • Create a framework for Facebook Handover Protocol.
  • Implement Command Pattern architecture using Scorable.
  • Design dual personalities to reply to the user.
  • Enable Slang Dictionary to replace the user input with correct format.
  • Use Cognitive Services Like LUIS, QNA Maker.
  • Use Different Web API to get the desired output.
Description
This is a Chatbot project which helps Microsoft Employees to directly get the all type of letter like Salary Letter, Visa Letter etc. using chat without going through to HR. So, it reduces the time and work of Employee as well as HR’s.

Responsibilities:
  • Was involved in the project in capacity as a Bot Developer.
  • Analyze the customer needs and design, document, test, and develop application as required to satisfy the functional and non-requirements.
  • Design the UI and Flow of the application.
  • Gather User details through bot to design the desired Letter.
  • Use Cognitive Services Like LUIS, QNA Maker.
  • Use Different Web API and Connect through Microsoft SharePoint.
  • Create the Database Using Table Storage in Azure.
  • Host the application in Microsoft Azure Portal and Bot Framework.
Description
The business objective for this project is to build a new environment to deploy the applications as part of a client Business merger.

Responsibilities:
  • Gather the information from Customer and Design the document.
  • Build and Deploy the various application across different platform using different language.
  • Working on IIS to deploy the application in the Server and create URL to use it on any system.
  • Modify the Configuration file of the applications so that application can host the different environment.
  • Provide necessary permission for using the application.
  • Project Enhancement in Demat Module of the bank.
  • Was involved in the project in capacity as a System Engineer.
  • Add some new pages to Current Web application. Like: Open Demat Account, Demat Login, Approve/Reject Demat Request, View Share Details, Buy/Sell Share pages.
  • Some Changes in the Various Pages that are already present.
Languages Spoken
English, Hindi, Marathi
Technologies
C#, ASP.NET, ADO.NET, ASP.NET MVC, Web API, Web Services, Bot framework, LINQ to SQL, REST API, LINQ
UI Technologies
HTML5, CSS3, JavaScript, JSON, jQuery
Database
SQL Server
Cognitive Services
LUIS, QNA Maker, Bing Spell Check, Translation API
Operating Systems
Windows XP/7/8/10
IDE
Visual Studio 2013/2015/2017, SSMS 2014, Bot Emulator
Cloud
Azure
  • 1

    Bachelor of Technology (Computer Science) - Mumbai University

  • 2

    Master of Technology (Computer Science) - Mumbai University

Do you need this type of profile quickly? Contact us !

References

Consult similar profiles

IT Outsourcing Informatique Skill Level Confirme

Sapna N

Developer

Type of ContractOutsourcing
Level of experienceConfirm
Location India

Here to Help Your Every Business Need

Add some text for Subtitle